Frequently Asked Questions

1. What is Life by KWay?

Life by KWay is a lifestyle brand dedicated to helping you embrace your story and step into your main character energy. Every product is thoughtfully designed to empower, uplift, and reflect your authentic self — with a touch of joy, magic, and mindset.

2. What kind of products do you sell?

We offer empowering apparel, cute glass cans, tumblers, mugs, vinyl stickers, and handmade crochet items — all created with love and intention. Each collection is designed to inspire and celebrate YOU.

3. How long does it take to get my order?

Our current fulfillment time is 2–5 business days. Shipping typically takes another 2–5 business days depending on your location.

4. Where do you ship?

We currently ship within the U.S. If you're outside the U.S. and would love Life by KWay products, send us an email — we’re working on expanding!

5. Do you offer free shipping?

We offer free shipping on orders over $60! You’ll see it automatically applied at checkout if your cart qualifies.

6. What’s your return policy?

You have 7 days after delivery to request a return. Items must be unused and in their original condition. Once we receive the item back, we’ll process your refund. Return shipping costs are the responsibility of the customer.

📧 Contact: info@lifebykway.com

7. What if my item arrives damaged?

Oh no! If your item arrives damaged, please email us a photo within 7 days of delivery. We’ll happily send a replacement and cover the shipping. Your happiness matters to us 💖

8. Can I exchange my item?

Yes! Exchanges are accepted within 7 days of delivery. You’ll send the item back to us, and we’ll cover shipping for the replacement once the original is received.

9. Are your shirts true to size?

Yes — our tees and tanks are true to size with a unisex fit. We always recommend checking the size guide on each product page to be sure.

10. How are your shirts made?

Our tees are 100% heavyweight cotton and carefully pressed by hand using high-quality vinyl. Every design is made with love and attention to detail to make sure you feel amazing when you wear it.

11. What’s special about your cups and tumblers?

Our 16 oz glass cans feature UV DTF decals applied by hand, and come with your choice of a glass or stainless steel straw + a bamboo lid.

Our 20 oz tumblers are stainless steel, sublimated, and keep drinks hot or cold for 12+ hours!

Mugs? 11 oz, ceramic, and sublimated with joy.

12. Are your products handmade?

Yes! Many of our items — like crochet goods, vinyl shirts, and glass cups — are handmade or hand-finished in-house. You’re not just buying cute designs; you’re supporting thoughtful, small-batch craftsmanship.

13. How do I care for my Life by KWay apparel?

To keep your pieces looking their best:

- Wash inside out

- Cold water

- Gentle cycle

- Hang dry or tumble dry low

- Avoid ironing directly on the design.

14. Do you offer custom orders?

Currently, we do not offer fully custom designs — but feel free to reach out with special requests or ideas! You never know when your suggestion might inspire our next drop 😉

15. How can I contact you?

You can email us anytime at info@lifebykway.com. We’re happy to help with sizing, order questions, product details, and encouragement 🥰